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The ‘inadequate’ nursing home where a resident only had one shower in 17 days

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Dirty conditions, missed background checks and staff not wearing PPE.

They are just of the findings of a damning report into a Teesside nursing home. Briarwood Care Home, in Eston, has been branded inadequate by the Care Quality Commission (CQC) and placed in special measures.

Management say things have improved since the January inspection. However, a spokesperson for the home, which can care for almost 50 people, admitted it was “deeply disappointed” with the report.

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And inspectors found a catalog of issues – ranging from staff not managing medication properly to people being placed at a “risk of harm”. They found parts of the home to be “cluttered”, while some staff were either wearing their face masks wrong – or not wearing them at all. Inspectors found the home had experienced “high staff turnover”, with agency staff used to “cover gaps on the rota”.

However the report found they didn’t know people’s care and support needs, while background checks “were not always made”.

“There was no robust system in place to confirm agency staff members’ identity, Disclosure and Barring Service (DBS) status and training,” states the newly published report.

“One agency staff member had worked at the service without any prior checks being carried out and they had not received an appropriate induction.”

Some of those who were there told inspectors that they felt “under pressure” to work extra due to the lack of staff. Under Government rules at the time of the inspection, staff should have been vaccinated against Covid unless medically exempt.

However the CQC found the home “did not have effective measures in place” to ensure that was met, while raising issues with PPE.



Briarwood Care Home in Eston which has been criticized in it’s latest CQC inspection.

“Staff did not always have access to personal protective equipment (PPE) and wear PPE required. One staff member did not wear a face mask and another staff member wore their mask incorrectly,” it adds.

Yet residents praised the staff. One told an inspector that “the staff are great, a great team”.

However in the report, positives were few and far between at the home, which only last year had been rated good. Food menus were limited, said inspectors, with just option on the menu at each meal and residents given just blackcurrant juice to drink.

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Some walked around the Normanby Road home barefoot, while some residents were described as “unkempt”.

“One person’s personal care records showed they had showered once over a 17-day period,” noted the report, which added staff “did not promote people’s dignity, independence and self-esteem”.

One staff member was even observed watching over people for 15 minutes as they ate their breakfast. Inspectors said that at no point did they speak with them or offer any help.

And despite guests praise of the staff, inspectors found they called one guest by a name they “did not prefer” – and even called them that in their care plan.

In the home’s brochure, it is described as having a “warm and welcoming environment” while providing “the best possible residential dementia and nursing dementia care is offered by our highly trained staff.”

However inspectors found a home which, in some parts, was “dirty”.

“Flooring was stained, dirty and contained food debris throughout the building. A toilet door, a shower chair and a yellow pedal bin in one bathroom were unclean,” adds the report.

It also noted that a cupboard used to store medicine was unlocked and broken, adding: “The clinic room on the second floor was very cluttered and paperwork was disorganised.”

A spokesperson for Briarwood Care Home said: “We are deeply disappointed with our latest CQC inspection report and took immediate action to rectify the issues raised by inspectors during their visit. We have also submitted an action plan to the CQC covering the steps taken to ensure the quality of service our residents, their loved ones, and we expect.

“Our highest priority is providing a safe, comfortable, and caring environment for those who reside with us.”

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